Terms & Conditions
Terms & Conditions
Last Updated: 09/09/2025
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Welcome to Agrotur Fenix. By accessing or using our website, booking accommodation, visiting our winery, or enjoying our bochinche, you agree to comply with the following Terms & Conditions. Please read them carefully before making a reservation or participating in any of our activities.
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1. General Information
Agrotur Fenix is a family-run estate located in Telde, Gran Canaria.
Our services include: vacation rentals, winery visits and tastings, and the operation of a traditional bochinche. All guests and visitors must be at least 18 years old to make a booking or to consume alcoholic beverages on the property.
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2. Vacation Rentals
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Reservations: Bookings are confirmed once payment is received through our secure booking system or authorized partner platforms (e.g., Booking.com).
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Check-in / Check-out: Check-in from 16:00, check-out by 11:00, unless otherwise agreed in writing.
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Cancellation Policy: Cancellations and refunds are subject to the terms displayed at the time of booking.
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House Rules:
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No smoking inside the apartments.
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No pets unless expressly authorized.
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Guests must respect the tranquility of the estate and neighbors. Curfew 23;00.
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Maximum occupancy is as indicated in the booking.
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Liability: Agrotur Fenix is not responsible for accidents, injuries, or loss of personal belongings during your stay. Guests are responsible for damages caused to the property.
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3. Winery Visits & Experiences
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Alcohol Consumption: Wine tastings and sales are restricted to guests aged 18 or over. Proof of age may be requested.
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Health & Safety: Visitors must follow safety instructions during vineyard or winery tours. Entry to restricted areas is not permitted without staff guidance.
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Sustainability: Our winery operates with eco-friendly practices; guests agree to respect the land and facilities.
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4. Bochinche
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Operating Hours: Opening days and hours are published on our website and may vary seasonally.
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Responsible Consumption: Alcohol is served responsibly. We reserve the right to refuse service to intoxicated guests.
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Community Atmosphere: The bochinche is a place of conviviality; disruptive behavior will not be tolerated.
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5. Payments
All prices are listed in Euros (€) and include applicable local taxes (IGIC).
We accept payments via secure online platforms and authorized payment methods.
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6. Cancellations & Modifications by Us
Agrotur Fenix reserves the right to cancel or modify reservations in cases of force majeure (e.g., natural disasters, government restrictions, unforeseen maintenance). In such cases, alternative dates or full refunds will be offered.
7. Limitation of Liability
While we take every precaution to ensure your safety and enjoyment, Agrotur Fenix shall not be liable for events beyond our reasonable control, including but not limited to weather conditions, power outages, or third-party service disruptions.
8. Privacy Policy
Guest information is processed in compliance with the EU General Data Protection Regulation (GDPR). We collect only the data necessary to manage reservations and guest services. Personal data will not be shared with third parties except as required by law.
9. Governing Law
These Terms & Conditions are governed by the laws of Spain and the special fiscal regime of the Canary Islands.
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Any disputes shall be subject to the exclusive jurisdiction of the courts of Las Palmas de Gran Canaria.
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